Premium Support and Concierge Service

Premium Support and Concierge Service

We will help you in all the areas: from banking, finances and business to your leisure, hobbies, health and family care.

Premium Support

Finance and banking operations
Premium service consultations
Smart assistant and help from a support specialist. And the packages of Premium Plus, Premium Max and Private Banking include direct communication with our specialist.

We strive to solve your banking issues quickly and in the best possible manner.

Every task will be easily coped with– from cash request to consultations on government domestic bonds, from opening a deposit to assisting in making operations with your payment cards and so on.

Concierge Service

They work under the international standards
They have our partners all over the world
They have got an old hand at what may seem unsolvable for you or what may require from you an extra effort: like booking a suit in a hotel, renting a car, doing shopping and making deliveries from foreign web-sites

Concierge Service managers from our partners are always at your disposal for solving your personal issues quickly and in the best possible manner: buying tickets, flight registration, arranging your leisure, delivering food or flowers and much more.

If you are wondering what this “much more” means? Check on what we have already done for our customers and just imagine how much more we can do for you! 😉

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Premium Support and Concierge Service are at your disposal all-round-the-clock or 24/7.

What to select and whom to address?

All this is really simple! Just select your contacts depending on payment system of your premium card. If you’ve got cards from both payment systems, then you can address both services - Visa and Mastercard.

PrivatBank Premium Support will handle all your banking issues and card transactions. Just leave them to us and we will easily deal with them all.

Premium-підтримка ПриватБанку
PrivatBank Premium Support
+38 073 (050, 098) 900 00 02
Via our Privat24 app: write us in the chat or call to our support right from the app
Mastercard
Mastercard
Viber
Telegram
WhatsApp
+38 (067) 401 77 95
Visa
Visa
Viber
Telegram
WhatsApp
+38 (044) 300 05 03

Your requests inspire

Valentyna contacted the Concierge Service in need of a photographer for shooting oversized items. Doesn't seem complicated? That is until you start your own search. We provided several options and Valentina was able to select the best contractor in terms of quality and price.
Volodymyr is a father of a large family who also manages to run his own business. He knows that good health is the key to success, so he puts a lot of effort into taking care of the well-being of all family members. The Concierge Service helped order the best vitamins abroad, monitored their delivery, and also organized an interesting and useful leisure activity - a trip to the pool for the whole family.
Maksym had an urgent business meeting in the United Kingdom and flight tickets had to be selected promptly. The Concierge Service not only found the optimal route but also consulted him on the terms of obtaining a visa. An additional difficulty was that the passport was expiring shortly before the flight. The Concierge Service informed him in advance about all requirements and quickly registered him for passport renewal. As a result, Maksym received a new passport, a UK visa, and a successful business meeting.
Yurii was vacationing with his family in Bali and needed help organizing a birthday party for his child. Of course, it’s not easy to do it yourself, and finding contractors among the local population is even more difficult. The Concierge Service did a great job: they helped with the decoration of the party, the organization of the festive table, and even found a cake with a photo.
Does it seem like only young people use TikTok? We know for sure that's not true. Recently, the Concierge Service helped organize a birthday greeting for our customer Dmytro's grandmother from a blogger, and it was on TikTok. The Concierge Service contacted the blogger and agreed on all the details, made the payment, and made sure that all the arrangements were fulfilled.

Frequently asked questions

Premium Support
Concierge Service

How does the PrivatBank Premium Support work?

We are working all-round-the-clock seven days a week, and even more if you need us to :-)

What is the difference between Premium Support and Concierge Service from Visa and Mastercard?

Premium Support is a service where the Bank specialists deal with issues related to the Bank products and services or make transactions at your request (changing your card limit, blocking/unblocking cards, etc).

Bank products and services include not just traditional deposits, loans or insurance services, but also additional services for premium cards such as various airport services, loyalty programs, discounts from our partners, etc.

Concierge Service from Visa and Mastercard provide the services where our partners take care of your personal orders. So address them if your issue is not related to banking services/products. If, for instance, you need to find and buy any tickets, book a place or rent a car, buy anything from a foreign web-site, arrange a delivery of flowers, etc.

What issues Premium Support will help me with?

Issues related to banking services and products (deposits, loans, “Payment in installments”, insurance and airport services, etc), and making the following banking transactions:

  • Changing your card limits;
  • Blocking/unblocking your cards;
  • Cash request;
  • Certificate and/or statement requests;
  • Giving the explanations on cash flow in a statement, etc.

If your issue is related to the Concierge Service, the Premium Support specialists will also give you all the necessary details and help you to contact our partners.

Will Premium Support help me if I have a personal issue (buying tickets, for instance)?

Personal issues are solved by the Concierge Service specialists from Visa and Mastercard. But our Premium Support will provide you with all the necessary details on the Concierge Service you need and will help you to leave your request.