We deliver cards wherever you like

Reissue cards in Privat24, including credit and debit ones, and we will deliver them in Ukraine or abroad

Free delivery:

  • within Ukraine – until December 31, 2025;
  • abroad – until December 31, 2025.
How to order

From Privat24 straight into your wallet

From Privat24 straight into your wallet

Order a plastic card via Privat24 right now.

And the next day the card may already be at the Nova Poshta branch or a parcel-locker, if ordered within Ukraine.

If ordered abroad and delivered by the Nova Poshta operator, the delivery time will be 7–14 days.

If ordered abroad and delivered by the “Ukrposhta” operator, the delivery time will be 7–30 days.

The cards we deliver

The cards we deliver

You can order up to 6 cards per year regardless of a card type.

The cards available for order:

  • “Universal” card
  • “Universal Gold” card
  • Card for payments (including pension card, card for social benefits, etc.)
  • Card for payments Gold (including a pension card, card for social benefits, etc.)
  • “Key to account” card

How to order a card

Within Ukraine
Abroad

Within Ukraine

Credit or debit card can be ordered via Privat24:

Open “All accounts” menu;

Open “All accounts” menu;

Select the card you want to reissue and go to its settings.

Select the card you want to reissue and go to its settings.

Click “Order card” → “Delivery within Ukraine”.

Click “Order card” → “Delivery within Ukraine”.

Free delivery until December 31, 2025.

The type of payment system is selected automatically in conformity with the card you are reissuing.

If you want to order the delivery of a new plastic card, issue a Digital (virtual) card first, and then order its delivery via the “All cards” menu.

Within Ukraine

Credit or debit card can be ordered via Privat24:

  1. Open “All accounts” menu;
  2. Select the card you want to reissue and go to its settings.
  3. Click “Order card” → “Delivery within Ukraine”.

Free delivery until December 31, 2025.

The type of payment system is selected automatically in conformity with the card you are reissuing.

If you want to order the delivery of a new plastic card, issue a Digital (virtual) card first, and then order its delivery via the “All cards” menu.

Open “All accounts” menu; Select the card you want to reissue and go to its settings. Click “Order card” → “Delivery within Ukraine”.

Card packaging

When receiving your card, please check the packaging for damages. We deliver cards in a plastic bag orthe original packaging of “Nova Poshta”.

And a card has modern packaging from PrivatBank:

  • a cellophane envelope with a flap and adhesive base.
  • the envelope is sealed, with the sticker containing a package number;
  • the envelope is paper, inside it contains a leaflet with a place for a card and a drop of glue or a double-sided tape.

You can look at it closer in the photo.

Конверт целофановий

A cellophane envelope

with a flap and adhesive base;

Конверт заклеюється

The envelope is sealed,

with the sticker containing a package number;

Конверт паперовий

The envelope is paper,

inside it contains a leaflet with a place for a card and a drop of glue or a double-sided tape.

If, while receiving a card, you notice that the packaging is different or it is damaged, do not activate the card.

The damages include:

  • the sticker on the cellophane bag is either torn or missing;
  • the envelope containing the card is torn/bent;
  • the cellophane bag with a sticker is open/torn;
  • no cellophane bag;
  • any other damages.

If you find damages, contact us by calling 3700 or via the “Help Online” chat and inform us on the matter. We’ll record your complaint and forward it to the responsible department. But you will have to re-order the card in Privat24.

Card activation

You’ve unpacked the card, and now you need to activate it.

We send you the push notification with the appropriate link in Privat24 for quick activation.

You can follow the link or go to the menu yourself:

select the card and go to its settings;

select the card and go to its settings;

select the “Card operations” → “Reissue the card” → “Plastic”;

select the “Card operations” → “Reissue the card” → “Plastic”;

enter the number of the card you received → click “Activate card”.

enter the number of the card you received → click “Activate card”.

Card activation

You’ve unpacked the card, and now you need to activate it.

We send you the push notification with the appropriate link in Privat24 for quick activation.

You can follow the link or go to the menu yourself:

  1. select the card and go to its settings;
  2. select the “Card operations” → “Reissue the card” → “Plastic”;
  3. enter the number of the card you received → click “Activate card”.
select the card and go to its settings; select the “Card operations” → “Reissue the card” → “Plastic”; enter the number of the card you received → click “Activate card”.

For new PrivatBank customers

To become a PrivatBank customer, pass the video verification and identification. After that you will be able to issue a Digital (virtual) card. All this you can do in the Privat24 mobile app.

Already got a Digital card? Then try out our new service - plastic card delivery.

Download the app
FAQs
Service payment

What kind of cards do you deliver?

We deliver new-patterned instant cards with chip and magnetic stripe, non-personalized, without CVV.

Why is there no CVV on the card?

The CVV is not indicated on the delivered card for security reasons. You can find it in the Privat24 application: select the card and click “CVV”.

How can I cancel a card delivery request?

By calling 3700 or contacting the “Help Online” chat, you can cancel the card delivery if the request has not yet been submitted for processing to Nova Poshta.

How to refuse from receiving a shipment?

You can refuse from the shipment in the Nova Poshta application or via the Nova Poshta hotline.

Can I indicate a different phone number if the order is within Ukraine?

No, you can make orders only with the financial number of the Ukrainian telecommunications.

  • If your financial phone number is not Ukrainian, you can change it to any number having the +380 code.
  • If the financial number does not match the phone number indicated in the Nova Poshta application, (as to this number Nova Poshta will send you push notifications containing the parcel number) – in the Nova Poshta application you can add the parcel number and change the recipient: «Parcel Management”, “Other recipient” section (entrust receipt to another person). The service is provided for free.

How to change a delivery branch or a parcel-locker?

When you receive push notification from Nova Poshta with the parcel number, via the Nova Poshta app you can forward the parcel (“Parcel Management” menu, “Forwarding” section). Forwarding within the city from a branch/parcel-locker to a branch/parcel-locker is for free, from a branch/parcel-locker to a customer address is charged (as additionally provided by the delivery operator Nova Poshta LLC. The price will be indicated in the app).

Can I order the delivery again if the card was activated incorrectly?

Yes, you can do it right after receiving the parcel.

If after receiving the previous card you cannot order the delivery again, you should call 3700 or contact the “Help Online” chat.

How can I check the card delivery status?

In the Privat24 app - “All accounts” menu – Select card for reissue – Settings – Order card – Card delivery in Ukraine/International – Card delivery status”, you will find:

  • date and number of the shipment;
  • delivery date and address.

Which phone number should be indicated in the case of the international card delivery?

You can make a request for the international delivery if you have a phone number of a country where the card is delivered. For example: Poland +48…, Czech Republic +420….

If you have no active phone number of the country where the card is delivered, the delivery cannot be guaranteed, and the sender can cancel the request.

What if I don’t have the phone number of the country where the card is delivered?

The delivery request will be canceled.

How to indicate the delivery address correctly?

The delivery address is indicated in the language of a country where the card is delivered, with non-standard Latin letters. For example:
Country: Poland
Postal code: 53-033
City: Wrocław
Street: Zwycięska
House number: 15a
Apartment: 7

Why can errors occur when creating an international delivery?

Check if an email is indicated in Latin characters and in a valid domain.

The service can also be overloaded, so just either try again later or contact the support by calling 3700 or via the “Help Online” chat.

Why do I receive a notification that I’ve received the card, although I have not received it?

Presumably, the card has been delivered contactless, as a courier did not find you at the delivery address. Check the mailbox and ask about your shipment at the reception.

If the shipment has been delivered by “Ukrposhta”, contact the national postal operator, find it by the postal code indicated in the request.

If you can’t find your shipment, call 3700 or contact the “Help Online” chat.

For how long will my shipment be kept at a branch of a national postal operator in a receiving country?

To clarify the details, follow the link, select the receiving country, website of the postal operator and click “Track shipment” and there you will find all the required information about the parcel.

How can I track the shipment?

The shipment can be tracked on a website of a national postal operator of a receiving country. Find more details at the link.

To track the shipment, select the receiving country, go to the site of a national postal operator and copy the shipment number from the message in Privat24.

Also you can do it on the “Ukrposhta” website (https://track.ukrposhta.ua) or in the chatbot - @ukrpo4ta_bot.

Which postal operator of a destination country will deliver an international shipment ordered via Ukrposhta?

The delivery to an addressee is carried out by a national postal operator of a destination country.