How to Protect a Bank Card

Here are several tips on how to protect your bank card and use it safely in various situations.

Use Your Card Safely

Use Your Card Safely
  1. Never write PIN on a plastic card. If your card is lost or stolen, strangers can easily withdraw your funds.
  2. If your card is lost or stolen, lock it or block the financial phone number.

Cash Withdrawal from an ATM

Cash Withdrawal from an ATM
  1. When you need to withdraw money, choose ATMs which you trust: at bank branches or shopping malls.
  2. When entering the PIN, cover the keyboard with your palm. If possible, withdraw money without using the card (e.g., via the Cash Withdrawal service).

Payment When Using a Card

When you pay for goods in stores:

  • use contactless payment methods - PayPass, Google Pay, Apple Pay;
  • when paying for goods, do not hand your card over to a cashier at the checkout.

When you pay for online purchases,

use a separate card or Envelope with a limited amount. If the data of this card falls into the hands of fraudsters, they won’t get any profit.

Abroad

If you are planning to spend a significant amount abroad, issue a separate chip card and top it up with the amount which you are going to spend.

Report Fraud Committed by Third Parties

If someone has called you and tried to get your personal information (CVV2 code, passwords, PIN code, etc.) or your personal information has become known to third parties in any other way, please let us know.

How to report fraud in the Privat24 mobile app?

Go to the “Communications” menu (in the upper right corner).

Go to the “Communications” menu (in the upper right corner).

Click “Report Fraud”.

Click “Report Fraud”.

Select the situation which has happened.

Select the situation which has happened.

Indicate the phone number from which fraudsters presumably called you and click the “Continue” button.

Indicate the phone number from which fraudsters presumably called you and click the “Continue” button.

Indicate the required data and select the card for which you have told the information to fraudsters.

Indicate the required data and select the card for which you have told the information to fraudsters.

Describe the situation in detail and click “Continue”.

Describe the situation in detail and click “Continue”.

Follow the onscreen instructions.

Follow the onscreen instructions.

Fraud cases can also be reported by calling 3700, in the “Help Online” chat or at a bank branch.

Report Fraud Video Instructions

Report Fraud Committed by Third Parties

If someone has called you and tried to get your personal information (CVV2 code, passwords, PIN code, etc.) or your personal information has become known to third parties in any other way, please let us know.

How to report fraud in the Privat24 mobile app?

  1. Go to the “Communications” menu (in the upper right corner).
  2. Click “Report Fraud”.
  3. Select the situation which has happened.
  4. Indicate the phone number from which fraudsters presumably called you and click the “Continue” button.
  5. Indicate the required data and select the card for which you have told the information to fraudsters.
  6. Describe the situation in detail and click “Continue”.
  7. Follow the onscreen instructions.

Fraud cases can also be reported by calling 3700, in the “Help Online” chat or at a bank branch.

Report Fraud Video Instructions
Go to the “Communications” menu (in the upper right corner). Click “Report Fraud”. Select the situation which has happened. Indicate the phone number from which fraudsters presumably called you and click the “Continue” button. Indicate the required data and select the card for which you have told the information to fraudsters. Describe the situation in detail and click “Continue”. Follow the onscreen instructions.