Transfers by Phone Number

Money is received instantly
Your account number remains undisclosed
The only thing needed is to know the recipient’s phone number
More convenient than entering an account number

How to connect transfers by phone number

Go to card settings on the home screen of Privat24 by clicking on the gear.

Go to card settings on the home screen of Privat24 by clicking on the gear.

Select the “Payment features” menu

Select the “Payment features” menu

Select the card and click “Transfers by phone”.

Select the card and click “Transfers by phone”.

Select the “Continue” and the service is connected.

Select the “Continue” and the service is connected.

How to connect transfers by phone number

  1. Go to card settings on the home screen of Privat24 by clicking on the gear.
  2. Select the “Payment features” menu
  3. Select the card and click “Transfers by phone”.
  4. Select the “Continue” and the service is connected.
Go to card settings on the home screen of Privat24 by clicking on the gear. Select the “Payment features” menu Select the card and click “Transfers by phone”. Select the “Continue” and the service is connected.

How to send a transfer via Privat24

Go to the “Transfer” menu.

Go to the “Transfer” menu.

Click on the phone book in the “Recipient” field.

Click on the phone book in the “Recipient” field.

Select the contact you wish to transfer funds to*.

Select the contact you wish to transfer funds to*.

Indicate the transfer amount and purpose (if needed) and click “Continue”.

Indicate the transfer amount and purpose (if needed) and click “Continue”.

Click “Send money” and the transfer has been sent.

Click “Send money” and the transfer has been sent.

* A recipient must have the “Transfers by Phone Number” service connected (see above, for how to do it).

If the Recipient’s phone number is connected to Privat24, you will see the green checkmark under his/her name. If the recipient is connected to another bank, he/she will have the mark: “Other bank”. The gray mark is for users who are not PrivatBank customers or who are not connected to the service.

How to send a transfer via Privat24

  1. Go to the “Transfer” menu.
  2. Click on the phone book in the “Recipient” field.
  3. Select the contact you wish to transfer funds to*.
  4. Indicate the transfer amount and purpose (if needed) and click “Continue”.
  5. Click “Send money” and the transfer has been sent.

* A recipient must have the “Transfers by Phone Number” service connected (see above, for how to do it).

If the Recipient’s phone number is connected to Privat24, you will see the green checkmark under his/her name. If the recipient is connected to another bank, he/she will have the mark: “Other bank”. The gray mark is for users who are not PrivatBank customers or who are not connected to the service.

Go to the “Transfer” menu. Click on the phone book in the “Recipient” field. Select the contact you wish to transfer funds to*. Indicate the transfer amount and purpose (if needed) and click “Continue”. Click “Send money” and the transfer has been sent.

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Frequently Asked Questions

How to cancel a transfer?

The transfer cannot be canceled if it has already been sent. When confirming the transfer, carefully check the recipient’s phone number and name.

How will the transfer recipient know that he/she has been sent money?

The recipient will receive a notification as for the ordinary transfer.

How fast will the recipient receive money?

Money will arrive within a few minutes.

Can a transfer be sent to any phone number?

No, only to a customer’s financial phone number of any bank, and if he/she has set the card for receiving money transfers by phone number.

What should I do if I have received a transfer by mistake?

Please, contact PrivatBank support at 3700 for resolving the return of the transfer which you have received by mistake.

From which card a transfer can be sent?

You can send a transfer from any PrivatBank card which has not expired.

I need the transfer confirmation. Where can I get it?

You can print out the payment instruction for the transfer from the transaction history. The history can be viewed in the Privat24 mobile app or the web-version.

Can I send a transfer by the phone number to accounts of PrivatBank and other Ukrainian banks?

Yes, you can make transfers by phone number to accounts of PrivatBank and other Ukrainian banks. For this, the recipient’s bank should be integrated into the Visa+ service (previously it was called Visa Alias), and a customer should connect his/her card number to the phone number in the bank. The fee is the same as for the ordinary P2P transfers.

What is the fee for a transfer by the phone number?

Fees are the same as for the ordinary P2P transfers.

To which PrivatBank account will P2P transfer by the phone number be credited?

The transfer will be credited to the account which the customer has indicated for receiving transfers by default.