Anti-fraud

Fraudsters can resort to various scams to steal your data. We will tell you about the most common of them.

Here are several schemes which fraudsters use

Strange SMS

Strange SMS

You can receive messages containing various access codes. For example:
Your one-time password to log in to the *888*.
Please do not share this data with anyone.

Fraudsters can also swindle your consent to forward your messages to a different phone number. Such a message may look like this:
Переадресація SMS у мобільного оператора Vodafone: надішліть SMS із кодом +380ХХХХХХХХХ на номер 3031.

You should ignore it as well.

Winning a raffle

Winning a raffle

If you have received an SMS, an information message or an email about winning a prize, for getting which you need to urgently pay a tax, duty or enter your personal data, it means that fraudsters are trying to deceive you. Never transfer money to get a prize.

Financial aid from organizations

You can come across such a link in social networks or messengers. As a rule, for getting such a “Financial aid” you need to fill out a form, where you will be asked to indicate your card number, expiry date and CVV code.

This data would not be requested by an official organization. So do not provide it under any circumstances.

Never Share your Card Details with Anyone

Never Share your Card Details with Anyone

Even if they are requested by the bank. In such a way fraudsters may say that they are calling from your bank because they need your card details for certain operations.

Never share with anyone:

  • your bank card number, its expiry date, PIN and CVV2 code;
  • your Privat24password;
  • passwords you receive in SMS.

PrivatBank employees never ask you for this data. They will also never call you first to clarify your personal information.

Report Fraud Committed by Third Parties

If someone has called you and tried to get your personal information (CVV2 code, passwords, PIN code, etc.) or your personal information has become known to third parties in any other way, please let us know.

How to report fraud in the Privat24 mobile app?

Go to the “Communications” menu (in the upper right corner).

Go to the “Communications” menu (in the upper right corner).

Click “Report Fraud”.

Click “Report Fraud”.

Select the situation which has happened.

Select the situation which has happened.

Indicate the phone number from which fraudsters presumably called you and click the “Continue” button.

Indicate the phone number from which fraudsters presumably called you and click the “Continue” button.

Indicate the required data and select the card for which you have told the information to fraudsters.

Indicate the required data and select the card for which you have told the information to fraudsters.

Describe the situation in detail and click “Continue”.

Describe the situation in detail and click “Continue”.

Follow the onscreen instructions.

Follow the onscreen instructions.

Fraud cases can also be reported by calling 3700, in the “Help Online” chat or at a bank branch.

Report Fraud Video Instructions

Report Fraud Committed by Third Parties

If someone has called you and tried to get your personal information (CVV2 code, passwords, PIN code, etc.) or your personal information has become known to third parties in any other way, please let us know.

How to report fraud in the Privat24 mobile app?

  1. Go to the “Communications” menu (in the upper right corner).
  2. Click “Report Fraud”.
  3. Select the situation which has happened.
  4. Indicate the phone number from which fraudsters presumably called you and click the “Continue” button.
  5. Indicate the required data and select the card for which you have told the information to fraudsters.
  6. Describe the situation in detail and click “Continue”.
  7. Follow the onscreen instructions.

Fraud cases can also be reported by calling 3700, in the “Help Online” chat or at a bank branch.

Report Fraud Video Instructions
Go to the “Communications” menu (in the upper right corner). Click “Report Fraud”. Select the situation which has happened. Indicate the phone number from which fraudsters presumably called you and click the “Continue” button. Indicate the required data and select the card for which you have told the information to fraudsters. Describe the situation in detail and click “Continue”. Follow the onscreen instructions.