How to make safe purchases and sales Online

Make online purchases from time to time? Protect yourself from fraudsters.

Helpful advice

For Buyers

Try to pay for online purchases only when buying in stores you trust and know well.

If you buy on multi-store platforms, for example a second hand clothes website, select only post-payment, cash on delivery or delivery by the platform.

For Sellers

If you sell on an internet platform, indicate only a card number. If buyers ask you to provide any other data (card type, balance, CVV2 or expiry date) for money transfers to your card, it should cause suspicion.

Have a separate contact phone number
Do not use your financial number when contacting a wide circle of people. In such a way fraudsters may copy your SIM card by reissuing it at the branches of mobile operators.

Report Fraud Committed by Third Parties

If someone has called you and tried to get your personal information (CVV2 code, passwords, PIN code, etc.) or your personal information has become known to third parties in any other way, please let us know.

How to report fraud in the Privat24 mobile app?

Go to the “Communications” menu (in the upper right corner).

Go to the “Communications” menu (in the upper right corner).

Click “Report Fraud”.

Click “Report Fraud”.

Select the situation which has happened.

Select the situation which has happened.

Indicate the phone number from which fraudsters presumably called you and click the “Continue” button.

Indicate the phone number from which fraudsters presumably called you and click the “Continue” button.

Indicate the required data and select the card for which you have told the information to fraudsters.

Indicate the required data and select the card for which you have told the information to fraudsters.

Describe the situation in detail and click “Continue”.

Describe the situation in detail and click “Continue”.

Follow the onscreen instructions.

Follow the onscreen instructions.

Fraud cases can also be reported by calling 3700, in the “Help Online” chat or at a bank branch.

Report Fraud Video Instructions

Report Fraud Committed by Third Parties

If someone has called you and tried to get your personal information (CVV2 code, passwords, PIN code, etc.) or your personal information has become known to third parties in any other way, please let us know.

How to report fraud in the Privat24 mobile app?

  1. Go to the “Communications” menu (in the upper right corner).
  2. Click “Report Fraud”.
  3. Select the situation which has happened.
  4. Indicate the phone number from which fraudsters presumably called you and click the “Continue” button.
  5. Indicate the required data and select the card for which you have told the information to fraudsters.
  6. Describe the situation in detail and click “Continue”.
  7. Follow the onscreen instructions.

Fraud cases can also be reported by calling 3700, in the “Help Online” chat or at a bank branch.

Report Fraud Video Instructions
Go to the “Communications” menu (in the upper right corner). Click “Report Fraud”. Select the situation which has happened. Indicate the phone number from which fraudsters presumably called you and click the “Continue” button. Indicate the required data and select the card for which you have told the information to fraudsters. Describe the situation in detail and click “Continue”. Follow the onscreen instructions.