How to Protect Data on Your Smartphone

We will tell you how to protect not only your smartphone but also your financial phone number using which fraudsters can access your bank accounts.

Smartphone Protection

Use password.

In modern smartphones and tablets, access to your device can be restricted with a password, PIN, pattern, etc.

Protect your smartphones and tablets from malware.

Not to infect your smartphone with malware you should:

  • use only licensed operating system;
  • avoid visiting suspicious sites and links;
  • install software and applications from App Store or Google Play;
  • do not install remote access software and do not grant access to your smartphone via messengers.

Do not give your smartphone to third parties.

If your smartphone or tablet happens to be in the hands of a scammer, he will be able to use your SMS banking, get one-time passwords for logging in to your Privat24 and confirm payments.

Protect Your Financial Number

Protect Your Financial Number

This is the phone number which you link to your bank accounts. Therefore, it requires special protection:

  1. Use a PIN to protect your SIM card.
    Change a standard SIM card password. If your phone is lost or stolen, your phone number will be saved.
  2. Provide your mobile operator with more info about yourself.
    Contact a local branch of the mobile operator to add the owner-related data, a passport scan, etc. Thus, your SIM card will be protected if someone tries to reissue it.

If you’ve lost your phone, immediately call the bank at 3700 (free from mobile) and lock your cards and the financial number. Then contact the mobile operator to block your SIM card.

Report Fraud Committed by Third Parties

If someone has called you and tried to get your personal information (CVV2 code, passwords, PIN code, etc.) or your personal information has become known to third parties in any other way, please let us know.

How to report fraud in the Privat24 mobile app?

Go to the “Communications” menu (in the upper right corner).

Go to the “Communications” menu (in the upper right corner).

Click “Report Fraud”.

Click “Report Fraud”.

Select the situation which has happened.

Select the situation which has happened.

Indicate the phone number from which fraudsters presumably called you and click the “Continue” button.

Indicate the phone number from which fraudsters presumably called you and click the “Continue” button.

Indicate the required data and select the card for which you have told the information to fraudsters.

Indicate the required data and select the card for which you have told the information to fraudsters.

Describe the situation in detail and click “Continue”.

Describe the situation in detail and click “Continue”.

Follow the onscreen instructions.

Follow the onscreen instructions.

Fraud cases can also be reported by calling 3700, in the “Help Online” chat or at a bank branch.

Report Fraud Video Instructions

Report Fraud Committed by Third Parties

If someone has called you and tried to get your personal information (CVV2 code, passwords, PIN code, etc.) or your personal information has become known to third parties in any other way, please let us know.

How to report fraud in the Privat24 mobile app?

  1. Go to the “Communications” menu (in the upper right corner).
  2. Click “Report Fraud”.
  3. Select the situation which has happened.
  4. Indicate the phone number from which fraudsters presumably called you and click the “Continue” button.
  5. Indicate the required data and select the card for which you have told the information to fraudsters.
  6. Describe the situation in detail and click “Continue”.
  7. Follow the onscreen instructions.

Fraud cases can also be reported by calling 3700, in the “Help Online” chat or at a bank branch.

Report Fraud Video Instructions
Go to the “Communications” menu (in the upper right corner). Click “Report Fraud”. Select the situation which has happened. Indicate the phone number from which fraudsters presumably called you and click the “Continue” button. Indicate the required data and select the card for which you have told the information to fraudsters. Describe the situation in detail and click “Continue”. Follow the onscreen instructions.