Restructuring programs for customers who have been issued a “Cash Loan”

Restructuring under the “Cash Loan” agreements at the consumer request during martial law

Program Terms

Debt restructuring is available to specified categories of consumers (if the required documents have been provided) regarding whom the bank has approved the corresponding decision. This is a requirement of the Law of Ukraine No. 3156-IX dated June 10, 2023 “On Amendments to Certain Laws of Ukraine Regarding Peculiarities of Interest Calculation on Consumer Loans During Martial Law and Improvement of State Regulation in the Sphere of Financial Services”.

The terms applied to the “Cash Loan” agreement after the restructuring has been provided for the duration of martial law, at the consumer's request, are the following:

• Agreement amount is: an outstanding balance of the principal (overdue + non-overdue).
• Term is: 36 months.
• Interest rate is: 24% per annum on the outstanding debt balance.
• The mandatory payment is made under the new schedule, with a new repayment date.

How to apply

Debt restructuring is available to specified categories of consumers (if all required documents have been provided) regarding whom the bank has approved the corresponding decision. This is a requirement of the Law of Ukraine No. 3156-IX dated June 10, 2023 “On Amendments to Certain Laws of Ukraine Regarding Peculiarities of Interest Calculation on Consumer Loans During Martial Law and Improvement of State Regulation in the Sphere of Financial Services”.

1. Address the bank with an application (the application template) for restructuring and with the documents confirming the compliance with the requirements of current legislation.

The list of the documents required depends on the category to which the consumer belongs. Category: “Consumer and his/her family members have a single source of income in the form of assistance (benefits)”:

• Marriage certificate (if the customer is married).
• Certificate on receipt/non-receipt of assistance/benefits by the customer and a spouse. The document must include information for the last 3 months prior to the submission date. The document must be submitted to the bank no later than 30 days after it is issued. One of the following documents must be included: OK-7 form certificate, OK-5 form certificate, certificate on the amount of the retiree's pension, certificate on receipt/non-receipt of assistance/benefits.

Category: “Consumer is a parent of a large family receiving a subsidy”:

• Marriage certificate (if the customer is married).
• Large family parent certificate.
• Subsidy appointment certificate.

Category: “Consumer or his/her family member is a person with a war-related disability with limited income":

• Certificate of a person with a war-related disability.
• Birth certificate (if the person with a disability is the consumer's child).
• Marriage certificate (if the customer is married).
• Guardianship certificate (if the person with a disability is under the consumer's guardianship).
• Certificate on the income of the consumer and the family members. The document must include information for the last 3 months prior to the submission date. The document must be submitted to the bank no later than 30 days after it is issued. One of the following documents must be included: OK-7 form certificate, OK-5 form certificate, certificate on the amount of the retiree's pension, certificate on receipt/non-receipt of assistance/benefits.

2. Await the decision regarding your application in your personal Privat24 account; it will be provided within 14 calendar days. The calculation for restructuring is made if all the terms stipulated by current legislation are met.

Short-term restructuring for customers who have been issued a “Cash Loan” with a 1.5% monthly interest rate

Debt restructuring is available to customers with current agreements for the “Cash Loan” service (with a 1.5% monthly interest rate), without current overdue debt on the loan, who are unable to make the mandatory monthly payments in full and have the Privat24 mobile application.

Program Terms

• Available to customers with current agreements for the “Cash Loan” service (with a 1.5% monthly interest rate), without current overdue debt on the loan.
• An additional agreement is concluded with a new debt repayment schedule, which provides for the reduction of the following three scheduled monthly payments, starting from the moment of consent to restructuring, and an extension of the loan term by the same number of payments.
• Interest rate is: 1.5% per month of the initial loan amount.
• First 3 months from the date of restructuring: principal repayment deferral.
• The three scheduled payments under the restructuring consist of: 1 UAH towards the loan principal and interest pursuant to the initial Payment Schedule.

How to apply

1. Receive a notification in Privat24, which will contain the terms, the additional agreement, and the new payment schedule. To agree to the restructuring terms, you need to click “Sign”".
2. The request is processed within 24 hours (one day). If the agreement is successfully transferred to the restructuring terms, a confirmation will be sent to your email.

Template of the restructuring additional agreement