PrivatBank has opened a separate, 24/7 hotline created specifically for veterans, servicemen, and people with disabilities.

This new communication channel aims to simplify access to banking services and promptly resolve issues that these clients may face in branches or when using banking services. This is a direct opportunity for clients not only to receive assistance but also to influence the quality of the bank's service.

The hotline operates 24 hours a day at the phone number 0 800 505 120.

By calling this number, you can:

• Receive consultation and assistance regarding banking services.
• Report specific difficult situations or problem cases.
• Even propose your own changes to the bank's internal instructions and services.

PrivatBank notes that the launch of the hotline is part of systemic changes in its service approach. The main goal is to hear clients directly, better understand their real needs and challenges, so that all subsequent changes have a noticeable positive effect.

PrivatBank is also reviewing internal procedures and conducting additional training for its employees to ensure greater accessibility of services and prevent similar problems from arising in the future.

The bank asks for understanding regarding possible waiting times at the initial stage of the line's operation, as significant call volume is expected, and, if possible, to plan calls so that specialists can process each request with high quality.