Updating Personal Data in PrivatBank

Update your data in Privat24 or at the bank branch to continue servicing your accounts

More details

More details

Updating your data is important. Thus, the bank will continue servicing your accounts.

The data is updated in compliance with the applicable Law of Ukraine “On Prevention and Counteraction to Legalization (Laundering) of Proceeds from Crime, Financing of Terrorism and Financing of Proliferation of Weapons of Mass Destruction”. According to this law, each Ukrainian bank must take verification measures and ensure the relevance of received documents and available information about customers. Frequency for updating the data is determined individually for each customer, based on a set of factors stipulated by the NBU Resolution No. 65 as of May 20, 2020, but the data must be updated at least once every five years.

If your identification data have not changed, the bank still must receive the documents confirming their validity and update your information in the questionnaire.
Otherwise, until the data update, you will not be able to perform any card and account transactions.

How to update personal data in Privat24

Log in to Privat24 and click the “Update Information” button.

Log in to Privat24 and click the “Update Information” button.

Confirm that you have no relations with the aggressor states (russian federation and/or the republic of belarus).

Confirm that you have no relations with the aggressor states (russian federation and/or the republic of belarus).

Confirm the operation by entering the PIN code of your card.

Confirm the operation by entering the PIN code of your card.

Add the document confirming your identity (you can pull it up from the Diia application or select from the list and pass to the next step).

Add the document confirming your identity (you can pull it up from the Diia application or select from the list and pass to the next step).

Take a photo of the document if you have not pulled it up from the Diia application. <br> <br> • Take the photo in good lighting for it to be clear and without any glares on the text.<br> <br> • Make sure that the entire document page is in the frame, no cropped edges.<br> <br> • The photo must be taken from the original only. In the Privat24 web-version, attach the image file of the original document.

Take a photo of the document if you have not pulled it up from the Diia application.

• Take the photo in good lighting for it to be clear and without any glares on the text.

• Make sure that the entire document page is in the frame, no cropped edges.

• The photo must be taken from the original only. In the Privat24 web-version, attach the image file of the original document.

Fill in your personal data.

Fill in your personal data.

Fill in your registration and/or residence address.

Fill in your registration and/or residence address.

Indicate your social status.

Indicate your social status.

When documents are added and all the steps are passed, you will see the status: “The documents are received for verification”, then it will change to the button: “Sign the documents. Only one more step to go”. Click on the button to sign the questionnaire.

When documents are added and all the steps are passed, you will see the status: “The documents are received for verification”, then it will change to the button: “Sign the documents. Only one more step to go”. Click on the button to sign the questionnaire.

Sign the generated documents.

Sign the generated documents.

How to update personal data in Privat24

  1. Log in to Privat24 and click the “Update Information” button.
  2. Confirm that you have no relations with the aggressor states (russian federation and/or the republic of belarus).
  3. Confirm the operation by entering the PIN code of your card.
  4. Add the document confirming your identity (you can pull it up from the Diia application or select from the list and pass to the next step).
  5. Take a photo of the document if you have not pulled it up from the Diia application.

    • Take the photo in good lighting for it to be clear and without any glares on the text.

    • Make sure that the entire document page is in the frame, no cropped edges.

    • The photo must be taken from the original only. In the Privat24 web-version, attach the image file of the original document.
  6. Fill in your personal data.
  7. Fill in your registration and/or residence address.
  8. Indicate your social status.
  9. When documents are added and all the steps are passed, you will see the status: “The documents are received for verification”, then it will change to the button: “Sign the documents. Only one more step to go”. Click on the button to sign the questionnaire.
  10. Sign the generated documents.
Log in to Privat24 and click the “Update Information” button. Confirm that you have no relations with the aggressor states (russian federation and/or the republic of belarus). Confirm the operation by entering the PIN code of your card. Add the document confirming your identity (you can pull it up from the Diia application or select from the list and pass to the next step). Take a photo of the document if you have not pulled it up from the Diia application. Fill in your personal data. Fill in your registration and/or residence address. Indicate your social status. When documents are added and all the steps are passed, you will see the status: “The documents are received for verification”, then it will change to the button: “Sign the documents. Only one more step to go”. Click on the button to sign the questionnaire. Sign the generated documents.