Updating Personal Data in PrivatBank

Update your data in Privat24 or at the bank branch to continue servicing your accounts

More details

More details

Updating your data is important. Thus, the bank will continue servicing your accounts.

The data is updated in compliance with the applicable Law of Ukraine “On Prevention and Counteraction to Legalization (Laundering) of Proceeds from Crime, Financing of Terrorism and Financing of Proliferation of Weapons of Mass Destruction”. According to this law, each Ukrainian bank must take verification measures and ensure the relevance of received documents and available information about customers. Frequency for updating the data is determined individually for each customer, based on a set of factors stipulated by the NBU Resolution No. 65 as of May 20, 2020, but the data must be updated at least once every five years.

If your identification data have not changed, the bank still must receive the documents confirming their validity and update your information in the questionnaire.
Otherwise, until the data update, you will not be able to perform any card and account transactions.

In some cases, the bank may request documents confirming the origin sources of funds. The basic list of documents you can provide is given hereinunder.

The list of documents confirming the origin sources of funds.

How to update personal data in Privat24

Log in to Privat24 and click the ‘Update information’ button.

Log in to Privat24 and click the ‘Update information’ button.

Confirm no ties to the russian federation

Confirm no ties to the russian federation

Select an ID document to update your data (you can upload it via the Diia app or choose from the list to proceed to the next step).

Select an ID document to update your data (you can upload it via the Diia app or choose from the list to proceed to the next step).

Provide a signature sample to certify the document.

Provide a signature sample to certify the document.

Take a photo of your document if not using the Diia app. <br> <br>• Take the photo in good lighting to ensure it is clear and free of glare on the document's text.<br> <br> • Make sure the entire document is in the frame, with no edges cut off.<br> <br> • Take a photo of the original only. For the Privat24 web version, upload the file with the photo of the original document.

Take a photo of your document if not using the Diia app.

• Take the photo in good lighting to ensure it is clear and free of glare on the document's text.

• Make sure the entire document is in the frame, with no edges cut off.

• Take a photo of the original only. For the Privat24 web version, upload the file with the photo of the original document.

Enter your personal data.

Enter your personal data.

Enter your registered address, residential address, and place of birth.

Enter your registered address, residential address, and place of birth.

Enter your social status.

Enter your social status.

Select if you are a tax resident outside of Ukraine and/or the US.

Select if you are a tax resident outside of Ukraine and/or the US.

Set up promotional messages.

Set up promotional messages.

Once you upload your documents and complete all steps, you will see a status <b>‘Documents received for verification’</b>, and then it will change to <b>‘Sign the documents. One last step left.’ Click it to sign your form.</b>

Once you upload your documents and complete all steps, you will see a status ‘Documents received for verification’, and then it will change to ‘Sign the documents. One last step left.’ Click it to sign your form.

Sign the generated documents and reconfirm no ties to the aggressor state (russian federation).

Sign the generated documents and reconfirm no ties to the aggressor state (russian federation).

How to update personal data in Privat24

  1. Log in to Privat24 and click the ‘Update information’ button.
  2. Confirm no ties to the russian federation
  3. Select an ID document to update your data (you can upload it via the Diia app or choose from the list to proceed to the next step).
  4. Provide a signature sample to certify the document.
  5. Take a photo of your document if not using the Diia app.

    • Take the photo in good lighting to ensure it is clear and free of glare on the document's text.

    • Make sure the entire document is in the frame, with no edges cut off.

    • Take a photo of the original only. For the Privat24 web version, upload the file with the photo of the original document.
  6. Enter your personal data.
  7. Enter your registered address, residential address, and place of birth.
  8. Enter your social status.
  9. Select if you are a tax resident outside of Ukraine and/or the US.
  10. Set up promotional messages.
  11. Once you upload your documents and complete all steps, you will see a status ‘Documents received for verification’, and then it will change to ‘Sign the documents. One last step left.’ Click it to sign your form.
  12. Sign the generated documents and reconfirm no ties to the aggressor state (russian federation).
Log in to Privat24 and click the ‘Update information’ button. Confirm no ties to the russian federation Select an ID document to update your data (you can upload it via the Diia app or choose from the list to proceed to the next step). Provide a signature sample to certify the document. Take a photo of your document if not using the Diia app. Enter your personal data. Enter your registered address, residential address, and place of birth. Enter your social status. Select if you are a tax resident outside of Ukraine and/or the US. Set up promotional messages. Once you upload your documents and complete all steps, you will see a status ‘Documents received for verification’, and then it will change to ‘Sign the documents. One last step left.’ Click it to sign your form. Sign the generated documents and reconfirm no ties to the aggressor state (russian federation).