PrivatBank continues to systematically implement its Barrier-Free Strategy and client-centric principles, making financial services as convenient and accessible as possible for everyone. From now on, people with hearing impairments can complete the entire registration process and become bank clients remotely, with video verification conducted in sign language.

Thanks to the updated online registration process, individuals independently upload all necessary documents in the app, and the crucial stage — video verification — is conducted with the support of a PrivatBank specialist who communicates in sign language. She helps complete several simple verification steps during document uploading, as well as if needed when issuing a card.

“For PrivatBank, client-centricity primarily means understanding needs and creating equal opportunities. We have removed another significant barrier: now, to undergo verification in sign language, there is no need to visit a branch — everything can be done right from home, in a comfortable and safe environment”, — notes Oksana Anoshechkina, Head of the Remote Client Support Directorate.

This approach is part of the bank's large-scale Strategy to build a barrier-free environment. In addition to verification assistance, people who communicate in sign language can receive consultations in the Privat24 and Privat24 for Business apps and across all PrivatBank branches. Also, sign language translation is actively being integrated into the bank's video materials and Privat24 notifications.